lordaltros Posted July 3, 2018 Share Posted July 3, 2018 Hey there. I'm not getting email notifications to the threads that i'm subbed to anymore. is there something that i need to do or that i'm not doing? Link to comment Share on other sites More sharing options...
S77 Posted July 3, 2018 Share Posted July 3, 2018 Hi lordaltros It’s resource management. Curvage can send out 1 million emails per month. We were nearing the limit so our team made the decision to turn off non critical emails to save bandwidth for critical stuff like registration or payment notifications. Curvage has been growing faster than we have ever imagined. We will continue to scale our platform as needed. In this case it was just a temp solution to keep service flowing. Dont worry, we will turn back on the emails. I’ve notified the dev team to flip them back on. Keep an eye on your settings as well just to make sure they are correctly set. LET ME KNOW if it's working? lordaltros 1 Link to comment Share on other sites More sharing options...
lordaltros Posted July 3, 2018 Author Share Posted July 3, 2018 oh wow. ok. that's cool. i'll keep you posted. thanks for responding. Link to comment Share on other sites More sharing options...
Don Don Posted July 5, 2018 Share Posted July 5, 2018 Same issue here. Still not receiving any notifications, but understand the issues. It does make it hard to follow your favourite topics though. Maybe you should just provide daily or weekly or monthly summaries, instead of a notification per post. Link to comment Share on other sites More sharing options...
Moderators Avataг Posted July 5, 2018 Moderators Share Posted July 5, 2018 1 hour ago, Don Don said: Maybe you should just provide daily or weekly or monthly summaries You can change your preferences yourself: Click on your avatar pic in the top right corner, then account settings notification settings Method to use for content I follow automatically. You can choose to receive an email per post per day per week or receive no notification. But remember that these changes will take effect not until the mails have been turned on again. S77 1 Link to comment Share on other sites More sharing options...
Moderators Avataг Posted July 5, 2018 Moderators Share Posted July 5, 2018 1 hour ago, Don Don said: It does make it hard to follow your favourite topics though People need to use the activity streams more often! By customizing these streams, you can follow you favourite content with ease. S77 and Don Don 2 Link to comment Share on other sites More sharing options...
lordaltros Posted July 16, 2018 Author Share Posted July 16, 2018 On 7/3/2018 at 3:08 PM, S77 said: Hi lordaltros It’s resource management. Curvage can send out 1 million emails per month. We were nearing the limit so our team made the decision to turn off non critical emails to save bandwidth for critical stuff like registration or payment notifications. Curvage has been growing faster than we have ever imagined. We will continue to scale our platform as needed. In this case it was just a temp solution to keep service flowing. Dont worry, we will turn back on the emails. I’ve notified the dev team to flip them back on. Keep an eye on your settings as well just to make sure they are correctly set. LET ME KNOW if it's working? ok. i'm getting regular notifications again. thank you S77 1 Link to comment Share on other sites More sharing options...
lordaltros Posted August 30, 2019 Author Share Posted August 30, 2019 sorry to necro this, but its happened again. i'm not getting email notifications about the threads i'm following. Link to comment Share on other sites More sharing options...
lordaltros Posted September 2, 2019 Author Share Posted September 2, 2019 could you let me know what causes this? Link to comment Share on other sites More sharing options...
S77 Posted September 2, 2019 Share Posted September 2, 2019 Hi we have switched to AMAZON Mail Server. I am sure this may have something to do with it but email should be sending. Still trying to figure out why it might not be working for you Thank you Avataг 1 Link to comment Share on other sites More sharing options...
S77 Posted September 2, 2019 Share Posted September 2, 2019 Hi, We have made some adjustments. See if this helps. Thank you Avataг 1 Link to comment Share on other sites More sharing options...
Don Don Posted September 3, 2019 Share Posted September 3, 2019 It has. Thank you. Link to comment Share on other sites More sharing options...
lordaltros Posted September 3, 2019 Author Share Posted September 3, 2019 ok. thanks for getting back to me. i'm still not seeing a change. i'll let you know when i do. Link to comment Share on other sites More sharing options...
Don Don Posted September 3, 2019 Share Posted September 3, 2019 3 hours ago, Don Don said: It has. Thank you. Just quoting my own reply here. I logged a ticket with support yesteday as this issue also returned for me last week, but was previously subscribed to this thread from last years problem and got a email update on this thread today thinking it was the ticket I raised. Anyway long story short emails are now again working for me, but apologies if I confused anyone. Link to comment Share on other sites More sharing options...
lordaltros Posted September 5, 2019 Author Share Posted September 5, 2019 still no change. is there anything i have to do on my end? i've tried re-following all the threads that i was already following but that didn't seem to do anything. Link to comment Share on other sites More sharing options...
lordaltros Posted October 1, 2019 Author Share Posted October 1, 2019 sorry to be a bother again but i'm still not receiving email notifications when a thread that i'm following is updated. Link to comment Share on other sites More sharing options...
S77 Posted October 1, 2019 Share Posted October 1, 2019 4 hours ago, lordaltros said: sorry to be a bother again but i'm still not receiving email notifications when a thread that i'm following is updated. Hi, You had it turned off in your account settings. You can change this at any time under account settings>notification settings. In this case I changed it for you to turn it on. Here is how it was before I changed it Link to comment Share on other sites More sharing options...
lordaltros Posted October 1, 2019 Author Share Posted October 1, 2019 thank you. i don't know how that happened. i've combed every single inch over my settings and everything that had any hint of notifications, i made sure was checked. S77 1 Link to comment Share on other sites More sharing options...
S77 Posted October 1, 2019 Share Posted October 1, 2019 oh well, it should be fixed now and that's good news! Link to comment Share on other sites More sharing options...
lordaltros Posted October 10, 2019 Author Share Posted October 10, 2019 well i checked back on it today because i'm still not getting email notifications and i found that the setting to send me emails for threads that i follow is disabled and i don't have the ability to turn it back on. apparently you guys shut it off for some reason. Link to comment Share on other sites More sharing options...
S77 Posted October 10, 2019 Share Posted October 10, 2019 Hi so to be clear you want an email every time someone you follow makes a post? That setting gets us into trouble because most consider that excessive and they don’t know why they are getting so many emails isn’t it better to limit the emails to followed content? Like a specific topic has an update? Link to comment Share on other sites More sharing options...
lordaltros Posted October 10, 2019 Author Share Posted October 10, 2019 that's how it was before. i would get an email every time something was posted in a thread that i follow. that's the whole reason why i follow them. i'd rather not only follow topics because i'm not interested in the majority of the posts. there are one or two topics that i follow, though, and i still get notifications for those. Link to comment Share on other sites More sharing options...
S77 Posted October 10, 2019 Share Posted October 10, 2019 6 hours ago, lordaltros said: i would get an email every time something was posted in a thread that i follow. See, that’s different than getting an email every time a person you follow posts anything at all, anywhere on the site. Some folks are following 1000s of people. You should already be getting emails for threads you follow. Topics = threads. (Same thing) Link to comment Share on other sites More sharing options...
lordaltros Posted October 10, 2019 Author Share Posted October 10, 2019 ok. i don't know how it works and i'm sorry i misused the terminology. the fact remains that i'm still not getting email notifications. you see in that screen shot, i have it enabled but its not working. Link to comment Share on other sites More sharing options...
S77 Posted October 10, 2019 Share Posted October 10, 2019 You aren’t getting any emails? Have you double checked your email address that you have listed with us? Link to comment Share on other sites More sharing options...
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